Shipping policy

Shipping Policy

Thank you for shopping with JÉLASH.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

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Shipping Within Australia

We currently ship Australia-wide.

Standard Shipping

* Estimated delivery: 2–7 business days

Free Shipping

* We offer FREE Standard Shipping on all Australian orders over A$100.

Shipping costs for orders under A$100 will be calculated at checkout.

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Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become available.

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Delivery Delays

While we aim to deliver your order within the estimated timeframe, delivery times may vary due to factors outside our control, including:

* Public holidays
* Severe weather
* Carrier delays
* High order volumes

JÉLASH is not responsible for delays caused by shipping carriers.

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Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

JÉLASH is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us as soon as possible. We will do our best to assist before your order is dispatched.

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Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Email: support@jelash.com

Please include:

* Your order number
* Photos (if applicable)
* A description of the issue

We will work with the shipping carrier to resolve the issue as quickly as possible.

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International Shipping

International shipping is not currently available.

We hope to offer international shipping in the future.

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If you have any questions regarding shipping, please contact us at:

support@jelash.com