Refund policy

Refund Policy

At JÉLASH, customer satisfaction is important to us. Due to the hygienic nature of our beauty products, we are unable to accept returns or exchanges for change of mind.

Returns

For hygiene and safety reasons, we do not accept returns or exchanges on products that have been opened, used, or removed from their original packaging.

If you have changed your mind about your purchase, we are unable to offer a refund or exchange.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

* Your order number
* A description of the issue
* Clear photos of the product and packaging

Once reviewed, we will arrange an appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Order Cancellations

Orders cannot be cancelled or modified once they have been processed or shipped.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL). If a product has a major fault or does not meet the consumer guarantees provided under Australian law, you may be entitled to a repair, replacement, or refund.

If you have any questions regarding our Refund Policy, please contact us at:

Email: support@jelash.com